okgame Privacy Policy — Our Commitment to Protecting Your Information

Okgame is a trusted online gaming platform in Bangladesh. We believe that respecting and safeguarding our members' personal information is our foremost responsibility. This Privacy Policy is designed to give you a clear understanding of what information okgame holds about you, how it is used, and what rights you have.

By using okgame's website, app, or any of our services, you are considered to have agreed to this Privacy Policy. We recommend reading it carefully before using our services for the first time.

Okgame only collects information that is necessary to provide its services. Collecting unnecessary or excessive data goes against our policy. The information listed below may be collected through various processes.

Information collected at registration:

• Full name & date of birth (for age verification)
• Mobile number & email address
• Preferred username & password (stored in encrypted form)
• Residential address (where applicable)

Information collected during KYC verification:

• Copy of National ID (NID) or Passport
• Selfie or live photo (for identity verification)
• Proof of address document (where required)

Automatically collected information:

• IP Address & Device Type
• Browser information & operating system
• Site access timestamps & activity logs
• Cookies & Similar Tracking Technologies

Collected data is used only for specified purposes. okgame will never use your information for any other purpose without your consent. The primary use cases are:

• Account Management: Your information is used for registration, login, and account security.
• Payment processing: Used to process deposit and withdrawal transactions.
• Service quality improvement: Usage patterns are analyzed to improve the gaming experience.
• Fraud prevention: Security data is used to detect and prevent suspicious activity.
• Customer Support: Account history may be reviewed to assist in resolving issues.
• Sending notifications: Used to send important updates, bonus offers, and security alerts.
• Legal Compliance: Data may be used to comply with applicable laws and regulations.
• Responsible Gaming: Data is reviewed to identify unusual gaming behaviour and provide timely support.

Okgame follows the highest industry security standards to protect members' data. Our servers are housed in secure data centers and undergo regular security assessments.

• All data is stored with 256-bit AES encryption.
• Server access is restricted to authorized personnel only.
• Regular backups are maintained and a disaster recovery plan is in place.
• Passwords are always stored in hashed form — never as plaintext.
• Data is securely deleted once the retention period has ended.

While we make every effort to ensure the highest level of security, no online system is 100% secure. We therefore ask all members to take steps to protect their own accounts — such as using strong passwords and never sharing login credentials with anyone.

Okgame never sells or rents members' personal information to third parties for commercial purposes. However, information may be shared in the limited circumstances outlined below:

• Service provider partners: Only the minimum necessary data is shared with contracted partners for payment processing and technology services.
• Legal Obligations: Data may be required to be disclosed in response to lawful requests from government regulatory authorities.
• Fraud Prevention: Data may be shared with relevant authorities in connection with fraud or money laundering investigations.
• Business restructuring: In the event of a merger or acquisition, data may be transferred after notifying members in advance.

Okgame uses cookies on its website to enhance your browsing experience. Cookies are small text files stored in your browser.

• Essential Cookies: These are required to maintain login sessions and ensure security. They cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language settings.
• Analytics cookies: Anonymous statistics are collected to understand which parts of the site are used most.
• Marketing cookies: Used to show relevant offers. You can opt out at any time.

Cookies can be managed through your browser settings. However, disabling essential cookies may prevent some okgame services from functioning properly.

Okgame takes the utmost care to protect financial transaction data. Payments processed via bKash, Nagad, and Rocket are handled exclusively through fully secure channels.

• Payment information is never stored in full on okgame servers.
• Okgame will never ask for your mobile banking PIN or password.
• Transaction logs are retained in encrypted form for reference purposes only.
• Suspicious transactions are automatically flagged and reviewed.

As an okgame member, you have specific rights over your personal information. You can contact our support team at any time to exercise these rights.

• Right to Access: You can request to see what information we hold about you.
• Right to Rectification: You may request corrections to inaccurate or outdated information.
• Right to Erasure: Under certain conditions, you may request deletion of your data after account closure.
• Right to data portability: You can request a copy of your information in a structured, portable format.
• Right to restriction of processing: You may object to your data being used for specific purposes.
• Right to opt out of marketing: You may opt out of promotional communications at any time.

We typically respond to requests within 30 business days of receipt. Some information may not be erasable due to legal obligations — in such cases, the reason will be clearly explained.

Okgame strictly prohibits participation by anyone under 18. Our platform does not knowingly collect any information from minors.

• Age is verified at registration, and users under 18 are not permitted to register.
• If we become aware that a minor has created an account, it will be immediately closed and all associated data deleted.
• If a parent suspects their child is using okgame, we encourage them to contact our support team.

To learn more about responsible gaming, visit our Responsible Gaming Visit the page.

Okgame may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised, and members will be notified directly of any significant changes.

• For major changes, at least 7 days' notice will be given before they take effect.
• Continued use of the service after any changes will be considered acceptance of the updated policy.
• Previous versions may be available upon request.

We recommend visiting this page regularly to stay informed of any policy changes. You can also check our Terms and Conditions Be sure to check that page as well.

For any questions, complaints, or requests regarding this Privacy Policy, please contact okgame's support team. We are available 24 hours a day, 7 days a week.

• Live chat: Click the chat icon in the bottom-right corner of the platform — responses are typically received within 2 minutes.
• Email: [email protected] — Responses within 24 hours.
• Data privacy requests are typically processed within 30 business days.